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Helen Honisett, MD & Founder
Sue Fern

Chris Farnath

Customer Focused Leadership Expert

Christopher has over 25 years of experience in the B2B SaaS sector, specialising in customer success and engagement. He has worked in global leadership roles, leading teams across six different continents, Christopher provides advice and business mentorship to build teams and transform their customer experience.  He is an expert in technology services and has worked for leading brands in the cloud contact centre, healthcare, education, retail and transport industries, saving £ millions whilst improving customer outcomes.

How to begin

Everything we do begins with Leadership Defined.

Because clarity must come before commitment.

If you are considering leadership coaching or development, this is where we start.

Begin with Leadership Defined