Imagine leading a team that consistently delivers exceptional customer experiences.

 
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What's included?

 

Below are our 8 modules, each designed to change your thinking to one of being proactive, setting the culture, and leading the way.

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How does it work?

 

When you join the Customer-Focused Leadership Academy, you get everything you need to turn insight into action:

 

 

 

 

By the end of the program, you’ll have a clear roadmap, tested tools, and new habits to embed customer-focused leadership across your organisation.

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Module Outcomes

 Hover over the modules below to see what you'll learn in each

Module 1

Understand why customer-focused leadership matters, and how to raise the floor, not just chase the ceiling.

Module 2

See your business through the customer journey, identifying and fixing points of friction.

Module 3

Use data and real customer insight to make smarter, more human-centred decisions.

Module 4

Align every team and function to contribute to customer value, not just Sales or Service.

Module 5

Balance great products with great experiences to protect loyalty and trust.

Module 6

Build a customer-focused culture where values, onboarding, and recognition all reinforce the promise.

Module 7

Reclaim time and space to focus on what matters most: the customer.

Module 8

Create a 3–5 year vision that balances today’s trust with tomorrow’s innovation.

The Company We Keep

ÂŁ950+VAT

for 6 months of CFL development

 

✔️ 8 custom-built modules

✔️ Self-paced lessons, so you can fit learning into your busy life and learn at your pace

✔️ Regular live learning sessions with our leadership experts

✔️ Guaranteed 2 years of access to all content

✔️ Free copy of

"RAISE THE FLOOR, NOT THE CEILING! 

The Art of Spectacular Customer Experience'

by award-winning author Christopher A. Farnath

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