The Defy Expectations Customer-Focused Leadership Academy

Imagine leading a team that consistently delivers exceptional customer experiences.

When you join the Customer-Focused Leadership Academy, you get everything you need to turn insight into action:

By the end of the program, you’ll have a clear roadmap, tested tools, and new habits to embed customer-focused leadership across your organisation.

Below are our 8 modules, each designed to change your thinking to one of being proactive, setting the culture, and leading the way.

for 6 months of CFL development

✔️ 8 custom-built modules

✔️ Self-paced lessons, so you can fit learning into your busy life and learn at your pace

✔️ Regular live learning sessions with our leadership experts

✔️ Guaranteed 2 years of access to all content

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