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Building a Survival Mindset #capabilitydevelopment #defyexpectations #leadership #survivalmindset Aug 30, 2023

There are lots of views on the purpose of business – defining purpose has become an industry. But for all businesses there are...

The Customer Focussed Leader #behaviours #capabilitydevelopment #competencyframeworks #customerleadership #customersuccess #skills #winningteams Apr 19, 2023

At Defy Expectations we are pretty passionate about the 6 Real-World Capabilities of Great Leadership we have defined. Also of the detailed...

Decidedly average to greatest experiences #capabilitydevelopment #coaching #customerexperiences #customerleadership #defyexpectations Apr 12, 2023

Unhappy shopping and service experiences - one of those things, or a thing that can be fixed?

We are all pragmatic realists here at Defy...