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Building a Survival Mindset
Aug 30, 2023
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There are lots of views on the purpose of business – defining purpose has become an industry. But for all businesses there are...
The Customer Focussed Leader
Apr 19, 2023
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At Defy Expectations we are pretty passionate about the 6 Real-World Capabilities of Great Leadership we have defined. Also of the detailed...
Decidedly average to greatest experiences
Apr 12, 2023
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Unhappy shopping and service experiences - one of those things, or a thing that can be fixed?
We are all pragmatic realists here at Defy...