Blog

The Customer Focussed Leader #behaviours #capabilitydevelopment #competencyframeworks #customerleadership #customersuccess #skills #winningteams Apr 19, 2023

At Defy Expectations we are pretty passionate about the 6 Real-World Capabilities of Great Leadership we have defined. Also of the detailed competency...

Decidedly average to greatest experiences #capabilitydevelopment #coaching #customerexperiences #customerleadership #defyexpectations Apr 12, 2023

Unhappy shopping and service experiences - one of those things, or a thing that can be fixed?

We are all pragmatic realists here at Defy Expectation...

The art of playing nicely together #collaboration #customerleadership #everyonesresponsibility #leadershipatalllevels Sep 28, 2022

On the subject of Customer Focussed Leadership and being the kind of business your customers want to partner and do business with, ultimately it will ...

Stay connected with news and updates!

YES! Please keep me updated...