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The Customer Focussed Leader #behaviours #capabilitydevelopment #competencyframeworks #customerleadership #customersuccess #skills #winningteams Apr 19, 2023

At Defy Expectations we are pretty passionate about the 6 Real-World Capabilities of Great Leadership we have defined. Also of the detailed...

Decidedly average to greatest experiences #capabilitydevelopment #coaching #customerexperiences #customerleadership #defyexpectations Apr 12, 2023

Unhappy shopping and service experiences - one of those things, or a thing that can be fixed?

We are all pragmatic realists here at Defy...

The art of playing nicely together #collaboration #customerleadership #everyonesresponsibility #leadershipatalllevels Sep 28, 2022

On the subject of Customer Focussed Leadership and being the kind of business your customers want to partner and do business with, ultimately it...