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There are lots of views on the purpose of business – defining purpose has become an industry. But for all businesses there are times, and for many...
Unhappy shopping and service experiences - one of those things, or a thing that can be fixed?Â
We are all pragmatic realists here at Defy Expectation...
I used to laugh at my mother, who all her adult life stockpiled candles and tinned food and needles and thread, “because you couldn’t get them in the ...
One can argue that there never has been a good time to be a bad employer, but history would tell you something different. In times where jobs outnumb...
Of all the things that I have ever had to do as a leader making people redundant is the worst. It never gets any easier to do, you can blame external...
Helen wrote an interesting piece in January about having G.R.I.T. OK, she was using it as an abbreviation for some qualities (Gratitude, Resilience, I...
A major theme in our free online bullying course has been just how dominant the emotional part of our brains (limbic brain) are over the thinking part...
