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Building a Survival Mindset #capabilitydevelopment #defyexpectations #leadership #survivalmindset Aug 30, 2023

 

There are lots of views on the purpose of business – defining purpose has become an industry.  But for all businesses there are...

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Decidedly average to greatest experiences #capabilitydevelopment #coaching #customerexperiences #customerleadership #defyexpectations Apr 12, 2023

Unhappy shopping and service experiences - one of those things, or a thing that can be fixed? 

We are all pragmatic realists here at Defy...

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When will they ever learn? #defyexpectations leadership Mar 08, 2022

I used to laugh at my mother, who all her adult life stockpiled candles and tinned food and needles and thread, “because you couldn’t...

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It's not a good time to be a bad employer #defyexpectations #leadershipdevelopment leadership Nov 09, 2021

One can argue that there never has been a good time to be a bad employer, but history would tell you something different.  In times where jobs...

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Redundancy is for life. Start to manage it #careers #defyexpectations Mar 11, 2021

Of all the things that I have ever had to do as a leader making people redundant is the worst.  It never gets any easier to do, you can blame...

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G.R.I.T for everyone #careers #covid19leadership #defyexpectations #determination #grit #leadershipdevelopment Feb 24, 2021

Helen wrote an interesting piece in January about having G.R.I.T. OK, she was using it as an abbreviation for some qualities (Gratitude,...

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Why positive messaging matters to your brain, and why negative messaging does too... #bullying #covid19leadership #defyexpectations #executivecoaching #neuroscience Feb 09, 2021

A major theme in our free online bullying course has been just how dominant the emotional part of our brains (limbic brain) are over the thinking...

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