The Defy Expectations Blog
"We need some firm management around here"
Apr 25, 2023
The Customer Focussed Leader
Apr 19, 2023
Where great customer service begins
Apr 13, 2023
Decidedly average to greatest experiences
Apr 12, 2023
How to become a different of type of leader
Mar 20, 2023
When does the Transformational Journey begin?
Mar 13, 2023
When the going gets tough you need a moral compass
Feb 26, 2023
The most important diversity of all
Feb 16, 2023