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The Defy Expectations Blog

It’s easier to build on Right than Wrong. #leadershipdevelopment #transformational leadership Jun 21, 2023

The Grit in the Oyster – It’s the price you pay for a pearl. Jun 18, 2023

Being a leader in the age of Generative AI. Jun 13, 2023

The greatest challenge for today’s leader Jun 02, 2023

The Power of Love in Leadership: How Empathy and Compassion Drive Success May 31, 2023

"We need some firm management around here" Apr 25, 2023

The Customer Focussed Leader #behaviours #capabilitydevelopment #competencyframeworks #customerleadership #customersuccess #skills #winningteams Apr 19, 2023

Never mind what you think, how do your customers see you? Apr 18, 2023

Where great customer service begins Apr 13, 2023

Decidedly average to greatest experiences #capabilitydevelopment #coaching #customerexperiences #customerleadership #defyexpectations Apr 12, 2023

The future lies in front of us - there is no going back #innovation ai artificial intelligence Apr 05, 2023

How to become a different of type of leader #executivecoaching #leadership #leadershipdevelopment #transformational leadership Mar 20, 2023

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