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Decidedly average to greatest experiences #capabilitydevelopment #coaching #customerexperiences #customerleadership #defyexpectations Apr 12, 2023

Unhappy shopping and service experiences - one of those things, or a thing that can be fixed? 

We are all pragmatic realists here at Defy...

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The future lies in front of us - there is no going back #innovation ai artificial intelligence Apr 05, 2023

Every time an exciting new technology appears the world seems to divide into two camps:

  1. It’s going to destroy us all/take away our jobs/...
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How to become a different of type of leader #executivecoaching #leadership #leadershipdevelopment #transformational leadership Mar 20, 2023

Some say that leaders are born, not made.  Most of the evidence says that leadership is a learned skill.  Anyone can be a leader, but...

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When does the Transformational Journey begin? Mar 13, 2023

Transformation is a very popular word at the moment.  Every company seems to be transforming.  We transform ourselves, our environment,...

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Would you know a Transformational Leader if you met one? #leadership #transformational leadership Mar 07, 2023

We have six core skills that we, at Defy Expectations, believe are fundamental to success today. 

Transformational leadership is probably the...

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When the going gets tough you need a moral compass Feb 26, 2023

 There’s an article in last week’s Financial Times about Philip Morris which prompts some interesting questions ...

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The most important diversity of all Feb 16, 2023
  • When I got my first management job in my mid 20s, the oldest member of my new all-male team went to the leader who had appointed me and said,...
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The Canary in the Coalmine Feb 09, 2023

The canary in the coalmine

I once worked in a company where, because of some lucky M&A activity, some of the workforce were either moderately or...

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The greatest time management tool of all #leadership #trust Feb 06, 2023

It's been interesting watching the Nadim Zahawi saga unfold and reflecting on the reasons behind it and why it matters. You can think about all the...

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This is not about hedgehogs – this is about your future Jan 25, 2023

Though hedgehogs are one of my favourite animals, instead it is about the hedgehog-like characteristics that we all have and that are unhelpful for...

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Transformation - it's harder than it seems Jan 18, 2023

Rishi Sunak promises that all children will be taught maths until they are 18.  Easy to say, sounds quite sensible, could be transformative,...

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Enduring 2023 – 6 things that will get you through Jan 12, 2023

Enduring 2023 – 6 things that will get you through

There’s always a tendency around this time to think that the coming year is going to...

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