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It is so very easy to claim that your customers are the lifeblood of your company.  After all, they pay everyone’s salary don’t they?...

In our data dr...

On the subject of Customer Focussed Leadership and being the kind of business your customers want to partner and do business with, ultimately it will ...

Every time I work with a client I learn.  Sometimes there are real surprises.  I had one of those recently and I thought it well worth passing on beca...

Maybe it’s the effect of the pandemic and working from home but lately I’ve been talking to an increasing number of people who are looking for a new c...

One of the joys of being a leadership coach is that you can work with companies at all stages of their evolution.  Lately I’ve been working with sever...

The thought that the Covid pandemic came from a Chinese lab is a great and comforting theory.  Why? Because if it’s true then it’s someone else’s faul...

No, I haven’t got that backwards.  Right now, the world is looking pretty grey.  There are clouds massing everywhere you look, inflation, material sho...

Last week I wrote about how quickly risks that we were not expecting could become destroyers of countries and corporations.  It’s a topic that we at D...

If a week is a long time in politics, then six months is a lifetime for business leaders.  As someone who aspires to be a #futurologist , I save surve...

Playing Bananagram's Cobra Paw is a lot of fun.  It's designed for 10 year olds but seems to bring out the child in all ages. At Defy Expectations we ...

As the business environment gets more and more difficult optimising productivity is increasingly important.  You cannot afford to waste any time on pr...

I live not far from the BMW plant in Oxford.  As you drove past the entrance a couple of years ago the road was lined with trucks from all over Europe...