Blog
There are lots of views on the purpose of business – defining purpose has become an industry. But for all businesses there are...
As part of the work that we do with leaders I was asked if I would write a guide to help leaders make decisions. I like to do some research first,...
If you are one of those who mutters about the “red tape” and the “Health and Safety” that is holding back Innovation,...
We use a leadership diagnostic at Defy Expectations that looks at the key elements of leadership. It asks a question about the process for...
The life of the Oyster is unpredictable – a few of them grow fantastic pearls, the rest end up with lemon and pepper squeezed on them on a...
Those of you who remember tomato ketchup in glass bottles (as opposed to the squeezy kind) will remember how you had to shake and shake the bottle...
A quick scan of the headlines in any current media does not make for happy reading. Climate change (going to wipe out most living...
Leadership is often associated with strength, determination, and a relentless pursuit of success. But what if there was another way to lead, one...
I once worked for the international arm of a US company at a time when we were going through what was politely known as “reduction in...
At Defy Expectations we are pretty passionate about the 6 Real-World Capabilities of Great Leadership we have defined. Also of the detailed...
Great customer service is like great cooking – you know it when you experience it. I experienced it this week from my favourite...
My wonderful colleague #vickyhampson has been writing about customer focus and talking about her experiences of customer service. That prompted me...