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Building a Survival Mindset #capabilitydevelopment #defyexpectations #leadership #survivalmindset Aug 30, 2023

 

There are lots of views on the purpose of business – defining purpose has become an industry.  But for all businesses there are...

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Decision Making is a Messy Business Jul 05, 2023

As part of the work that we do with leaders I was asked if I would write a guide to help leaders make decisions. I like to do some research first,...

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The Bonfire of Red Tape Jun 26, 2023

If you are one of those who mutters about the “red tape” and the “Health and Safety” that is holding back Innovation,...

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It’s easier to build on Right than Wrong. #leadershipdevelopment #transformational leadership Jun 21, 2023

We use a leadership diagnostic at Defy Expectations that looks at the key elements of leadership.  It asks a question about the process for...

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The Grit in the Oyster – It’s the price you pay for a pearl. Jun 18, 2023

The life of the Oyster is unpredictable – a few of them grow fantastic pearls, the rest end up with lemon and pepper squeezed on them on a...

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Being a leader in the age of Generative AI. Jun 13, 2023

Those of you who remember tomato ketchup in glass bottles (as opposed to the squeezy kind) will remember how you had to shake and shake the bottle...

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The greatest challenge for today’s leader Jun 02, 2023

 

A quick scan of the headlines in any current media does not make for happy reading.  Climate change (going to wipe out most living...

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The Power of Love in Leadership: How Empathy and Compassion Drive Success  May 31, 2023

Leadership is often associated with strength, determination, and a relentless pursuit of success. But what if there was another way to lead, one...

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"We need some firm management around here" Apr 25, 2023

I once worked for the international arm of a US company at a time when we were going through what was politely known as “reduction in...

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The Customer Focussed Leader #behaviours #capabilitydevelopment #competencyframeworks #customerleadership #customersuccess #skills #winningteams Apr 19, 2023

At Defy Expectations we are pretty passionate about the 6 Real-World Capabilities of Great Leadership we have defined. Also of the detailed...

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Never mind what you think, how do your customers see you? Apr 18, 2023

Great customer service is like great cooking – you know it when you experience it.  I experienced it this week from my favourite...

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Where great customer service begins Apr 13, 2023

My wonderful colleague #vickyhampson has been writing about customer focus and talking about her experiences of customer service. That prompted me...

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